Q: When will my order ship?
Most prescriptions ship within 2–3 business days after your provider approves your treatment.
Q: How do I track my shipment?
You’ll get an email with tracking details as soon as your package leaves the pharmacy. You can also log in to your patient portal and check the Treatments section anytime for real-time status.
Q: Do you ship discreetly?
Yes. All orders are shipped in plain, unbranded packaging for your privacy.
Q: Do I need to sign for my package?
No signature is required for medication deliveries at this time.
Q: Do you ship to all states?
Actin ships to most U.S. states. A few treatments may have state-specific restrictions, which are noted at checkout.
Q: How do refills work?
Refills are managed automatically to avoid gaps. We schedule shipments about 7 days before your current supply runs out. If you need a refill sooner, you can request it through your patient portal.
Q: What if my package is delayed or missing?
Reach out to Actin Support. We’ll coordinate with the pharmacy and carrier to resolve the issue quickly and ensure your medication gets to you.
Q: How should I store my medication?
Each package includes storage instructions specific to your medication. Some require refrigeration, while others do not. Always follow the instructions provided.